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SHIPPING:
ORDERS RECEIVED AFTER 1:00 P.M. PST. OR WEEKEND WILL BE SHIPPED NEXT BUSINESS DAY. WE WILL TRY OUR BEST TO GET ORDERS OUT AS SOON AS POSSIBLE.
SHIPPING:
ALL SHIPMENTS ARE SUBJECT TO CARRIER REGULATIONS. CUSTOMER PAYS FOR ALL SHIPPING, UNLESS OTHERWISE NOTED IN OUR ITEM DETAIL OR WEBSITE, INCLUDING REFUSALS AND RETURNS. NOTE INDIVIDUAL CARRIER SERVICE LEVELS DEPENDING ON DESTINATION. CUSTOMER MAY REQUEST 1-DAY, 2-DAY OR 3-DAY UPS/FEDEX/USPS AND ALL SHIPPING CHARGES ARE CALCULATED AT RESIDENTIAL DELIVERY RATES. IF CUSTOMER DOES NOT REQUEST A METHOD OF SHIPPING, ORDERS ARE SHIPPED VIA STANDARD GROUND SERVICE. MOST ITEMS ARE SHIPPED
USPS PRIORITY MAIL. ALSO TRACKING IS NOT ALWAYS AVAILABLE.
BACK ORDERS:
OUT OF STOCK ITEMS WILL AUTOMATICALLY BE SHIPPED WHEN RECEIVED. ORDERS WILL NOT AUTOMATICALLY SHIP COMPLETE UNLESS SPECIFICALLY REQUEST. WE TRY TO SHIP ALL ORDERS COMPLETE IF ALL POSSIBLE. BACKORDERS WILL AUTOMATICALLY SHIP, WHEN PRODUCT IS AVAILABLE. IF YOU DO NOT ACCEPT BACKORDERS, PLEASE INFORM US WHEN PLACING YOUR ORDER.
REFUSED ORDERS:
REFUSED ORDERS WILL BE CREDITED LESS A 20% RESTOCKING FEE, AND FREIGHT CHARGES.
RETURNS:
A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#) MUST BE REQUESTED FROM SALES@RVTRAVELCENTER.COM.
WE WILL RETURN THE RMA# TO YOU BY E-MAIL. THE RMA# IS TO BE MARKED ON THE OUTSIDE OF THE SHIPPING BOX FOR PRODUCT RETURN. THIS RMA# IS VALID FOR 20 DAYS. RETURN PRODUCT MUST BE IN ORIGINAL BOXES, INCLOSED DOCUMENTATION AND PACKING MATERIALS. NO RETURNS OR CREDIT REQUESTS ARE ACCEPTED AFTER 30 DAYS OF SHIP DATE.
OTHERS:
FOR CARRIER LOSS, DAMAGE/PILFERAGE, MIS-SHIPMENTS OR SHORTAGES: PLEASE E-MAIL SALES@RVTRAVELCENTER.COM. WITH YOUR E-MAIL ADDRESS AND TELEPHONE NUMBER. MUST BE REPORTED TO SALES@RVTRAVELCENTER.COM WITHIN 5 DAYS OF DELIVERY DATE. ORIGINAL BOXES, ENCLOSED DOCUMENTATION AND PACKING MATERIALS SHOULD BE SAVED. WE WILL GET IN TOUCH WITH YOU WITHIN ONE TO TWO (1-2) BUSINESS DAYS.
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